Information about Mouser's return policy.
Returns are normally accepted when completed within 30 days from the date of shipment. This does not include items identified as "NCNR", "non-cancelable/ non-returnable" ("non-standard products"), downloadable software ("digital delivery"), or items governed by a purchase agreement letter.
Only products originally shipped from Mouser will be returned to Mouser. All others will be promptly quarantined and disposed of or returned to the customer. By a customer returning products to Mouser, the customer certifies that the products were purchased from Mouser and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. Products should be returned in the original packaging and in an unused condition (unless defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
Return freight charges must be prepaid; we will not accept COD shipments.
Some products may require that they are returned directly to the manufacturer.
To submit a return authorisation request online, select the Request Return option for an eligible order from your Order History. Upon submission, your request status and further instructions will be provided.
Alternatively, you can complete a Return Merchandise Authorisation form or Contact Us. A customer service representative will review your return request and contact you with additional instructions, your return authorisation number, and the correct return address for your merchandise.
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